Careers

Customer Service Representative

Monroe, LA

Job Description

MRS is seeking a Customer Experience Representative to assist in the promoting, marketing, selling, and servicing of all company products and services to existing or potential customers. If you are competitive, energetic and have had an entrepreneurial spirit, then join MRS!

Job Responsibilities

As a Customer Service Representative, you would be responsible for but not limited to:

• Responsible for marketing, selling, and supporting all products and services via personal contact, telephone, chat, social media, text, email, voice mail, etc.
• Correspond with a diverse customer base, answer questions and concerns about the company’s products and services, account maintenance, billing, credit checks, order input, payment processing, training, non-pay activities, etc.
• Serve as first line liaison for internal and external customers
• Respond to customer questions and/or needs, provide appropriate response/service for situation, refer to other departments and/or units as appropriate
• Build customer rapport and loyalty by interpreting and partnering with customers to meet their business or personal objectives
• Collaboration – successfully work with each department to ensure customer expectations are met
• Assist in processing payments and other transactions to customers’ accounts in the billing system
• Assist and support with projects, campaigns, incentive programs, etc.
• Work under direct and frequent supervision while performing routine duties using established procedures with detailed instructions
• Answering multi-line telephone system
• Other duties as required

Job Requirements

• High school diploma or GED is required
• One year of call center experience
• Experience in Microsoft Office application is beneficial
• Understanding of basic computer, organizations, and clerical skills required
• Strong written and verbal communication skills and typing proficiency

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Benefits

MRS's dedication to employees is evident in our robust benefit package that includes:

• Health, Dental, and Vision Insurance
• Supplemental Coverage – Accident, Cancer, Term Life, LTD
• Paid Vacation, Personal Time Off, and Holidays
• 401(k) plan

MRS is an equal opportunity provider and employer.

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To Apply

Send resume, cover letter and salary requirements to: Human Resources or mail to Human Resources Dept., TEC P. O. Box 22923, Jackson, MS 39225

Mail Handler 1-3

Monroe, LA

Job Description

MRS is seeking a Mail Handler 1 – 3 responsible for providing support to the Production Delivery Supervisor in the preparation and completion of mailing house services offered by TEC / MRS. If you are looking for an opportunity to grow your career, then join MRS!

Job Responsibilities

As a Mail Hander, you would be responsible for but not limited to:

• Process each client’s mail in accordance with specific mailing instructions on the job ticket
• Responsible for staying up to date on USPS (United States Postal Services) mailing standards for all mailing and printing services offered by MRS
• Assists in ensuring that MRS’s quality assurance standards are maintained for all mailing and printing services
• Operate a motor vehicle for company business, including but not limited to transporting to and from customers premises and USPS
• Must be able to operate various machines including but not limited to Postage Meters, Tabber, Folder, PTI sort machine, and Strapper

Job Requirements

• High School Diploma or equivalent required
• One year of previous mail handling experience preferred
• Experience with Microsoft Office preferred
• Mechanical aptitude required for the operation and maintenance of mailing and related production equipment
• Valid driver’s license required

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Benefits

MRS's dedication to employees is evident in our robust benefit package that includes:

• Health, Dental, and Vision Insurance
• Supplemental Coverage – Accident, Cancer, Term Life, LTD
• Paid Vacation, Personal Time Off, and Holidays
• 401(k) plan

MRS is an equal opportunity provider and employer.

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To Apply

Send resume, cover letter and salary requirements to: Human Resources or mail to Human Resources Dept., TEC P. O. Box 22923, Jackson, MS 39225

Mail Handler 1-3
(Part-time)

Monroe, LA

Job Description

MRS is seeking a Mail Handler 1 – 3 responsible for providing support to the Production Delivery Supervisor in the preparation and completion of mailing house services offered by TEC / MRS. If you are looking for an opportunity to grow your career, then join MRS!

Job Responsibilities

As a Mail Hander, you would be responsible for but not limited to:

• Process each client’s mail in accordance with specific mailing instructions on the job ticket
• Responsible for staying up to date on USPS (United States Postal Services) mailing standards for all mailing and printing services offered by MRS
• Assists in ensuring that MRS’s quality assurance standards are maintained for all mailing and printing services
• Operate a motor vehicle for company business, including but not limited to transporting to and from customers premises and USPS
• Must be able to operate various machines including but not limited to Postage Meters, Tabber, Folder, PTI sort machine, and Strapper

Job Requirements

• High School Diploma or equivalent required
• One year of previous mail handling experience preferred
• Experience with Microsoft Office preferred
• Mechanical aptitude required for the operation and maintenance of mailing and related production equipment
• Valid driver’s license required

MRS is an equal opportunity provider and employer.

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To Apply

Send resume, cover letter and salary requirements to: Human Resources or mail to Human Resources Dept., TEC P. O. Box 22923, Jackson, MS 39225